Customer Care • Shop Policy

Returns & Exchanges

We want you to be completely satisfied with your COVENANT apparel. Below is our official return and exchange policy covering eligibility, shipping, defective merchandise, and refunds.

1. Return Eligibility

  • 30-Day Window: Return requests must be initiated within 30 days of delivery.
  • Item Condition: Items must be unworn, unwashed, and have their original tags attached. Garments must be free of stains, odors (such as smoke, perfume, or detergent), and any customer-caused damage. Trying an item on for fit is fully allowed.
  • Proof of Purchase: Customers must provide an order number (e.g. CVT-1001) or another verifiable confirmation of purchase.
  • Prior Approval Required: Customers must contact us and receive written approval and return instructions before shipping any return. Approved returns must be shipped within 14 days after approval.
  • Packaging: The original shipping bag is not required. Items must be packaged securely to prevent damage during return transit.

2. Shipping & Exchanges

Change of Mind or Sizing Exchanges

For a change of mind or an incorrectly selected size, the customer pays return shipping to our review facility. Size exchanges may be offered when inventory or production is available.

If an exchange is approved at full retail price, COVENANT will cover standard outbound shipping for the new replacement size once your unworn return is received and inspected.

• We do not charge a restocking fee for ordinary apparel returns. Original outbound shipping costs ($5.99) are non-refundable.

Wrong, Damaged, or Defective Items

If we send the wrong item, or an item arrives damaged or defective, we cover the applicable return or replacement shipping cost.

Please contact us promptly with your order number, a concise description of the issue, and photos where possible so we can rectify the matter quickly.

* Note: The unworn condition requirement does not apply to a manufacturing defect discovered through normal, recommended use.

3. Refunds

After receiving and inspecting an approved physical return, any approved refund for the merchandise will be issued to your original payment method within 5–10 business days. Original outbound shipping is non-refundable.

Please note that your credit card issuer, bank, or payment provider may require additional processing time to reflect the credit on your statement.

4. Exceptions & Exclusions

  • International Orders: Due to extended transit times, carrier costs, and cross-border customs fees, all international orders are final sale and ineligible for physical return. If an international item arrives damaged, defective, or incorrect, our standard defect remedies apply.
  • Final-Sale Items: Clearly marked final-sale items and customized or personalized products are excluded from change-of-mind returns. Any such exclusions will be clearly displayed before purchase.

These exclusions do not remove or limit remedies for wrong, damaged, or defective items, or any statutory consumer rights required by applicable law.

5. How to Request a Return or Exchange

Follow these steps to submit a return or exchange request:

  1. Email our support desk at support@covenantclothingline.com with the subject line: Return Request - [Your Order Number].
  2. State the item(s) you wish to return, your reason for return (size exchange, defective item, etc.), and attach photos if claiming damage or misprint.
  3. Our team will review your request within 1–2 business days. If approved, you will receive an official authorization and the designated return shipping address.
  4. Ship your securely packaged item back within 14 days of approval.

Need assistance with your order?

Our team is here to assist you Monday through Friday.

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